Utilization Management

As a member in our network, we understand you may have questions about Utilization Management. 

Our UM staff are available every work day during normal business hours, toll free at (888) 711-5465. You may call us to discuss UM issues or speak with UM staff about UM matters. 

BHPI is here to serve you.  We want to help you understand the services and benefits in which you are entitled. Interpreter services are also available at no cost. 

If you use a telecommunications device for the deaf (TDD) which is also known as a teletypewriter (TTY), please contact Member Services at the following TDD/TTY phone number (313) 656-2587.

To find out about these services and more, please contact a Member Service Representative at (888) 711-5465