Member Resources

Filing a Complaint

BHPI is committed to providing you the best possible healthcare experience. We want you to be happy with our services and with the care that you receive. If you are not satisfied, please contact us immediately.

Language assistance is available to file a complaint. We will provide language assistance at no cost to you. We have bilingual staff and an interpreter service available for the entire process. Finding the best way to resolve your complaint is an important part of our quality improvement program.

We take all complaints very seriously and will investigate the issues thoroughly. If you make a complaint by telephone, the individual receiving the complaint will make every effort to resolve the complaint to your satisfaction at the time of the telephone call. In some cases we cannot resolve a complaint with one telephone call. If we cannot provide resolution during the call, we will investigate the issues and notify you of our decision.

We will notify you of our decision within 30 calendar days. In some cases our investigation may take longer. If this happens we will notify you and tell you the reason for the delay and the anticipated decision date. If your complaint is urgent, we will give you our decision within 72 hours.