Out of Service Area Care
How do I get care if I am not in my home area?
If you are not in BHPI’s service area and you need emergency care, go to the nearest hospital. If you are not able to call us, ask a person with you or the hospital staff to call Member Services at 833-355-BHPI (2474) and tell us about your condition.
You may have to pay for emergency care when you are not in our service area. If you receive a bill for emergency services, please send it to us. If you pay for emergency care when you are not in our service area, please send us copies of all of your medical reports and receipts. Please send this information to:
Behavioral Health Professionals, Inc.
1333 Brewery Park Blvd. Suite 300
Detroit, MI 48207
BHPI will pay for all emergency services. If you have already paid the bill, we will reimburse you.
If you are not in our service area and you need care but it is not an emergency, please call us at 833-355-BHPI (2474). We will work with you to help you get the care and services you need.
When BHPI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you obtain out of service care without our help, you will be responsible to pay for those services.
BHPI does not cover care provided when you are out of the country. You will have to pay for all medical services received in a foreign country.
Can I get care from providers that are not in the BHPI Network?
BHPI has a Network of participating providers. These providers have contracted with us to treat our members. There are many different types of providers in our Network so that all of your health care needs can be met.
Your provider may refer you to a provider that is not in BHPI’s Network. When this happens, your provider will get approval from us before you receive services. We will pay for the services we have approved. If you seek care and services from a provider who is not in BHPI’s Network, without a referral, you will have to pay for those services.
If you have questions please call Member Services at 833-355-BHPI (2474).